Making Your HubSpot Website WCAG 2.1 Compliant

2.4.5 Multiple Ways

MCS Accessibility Team

MCS Accessibility Team
Last Updated July 23, 2020

The following directions are part of a full step-by-step guide to making a HubSpot website WCAG 2.1 AA compliant. These recommendations are intended for websites managed on the HubSpot CMS but can be adapted for other content management systems. In addition to explaining the WCAG Success Criteria and how to address them, this guide also describes how the AudioEye Managed solution may address each issue.

Success Criteria

2.4.5 Multiple Ways

  • Resolved
  • Partially Resolved
  • Manually Managed
  • N/A - Level AAA
Principle: Operable
User interface components and navigation must be operable.
Guideline: Navigable
Provide ways to help users navigate, find content, and determine where they are.

More than one way is available to locate a Web page within a set of Web pages except where the Web Page is the result of, or a step in, a process.

View Official WCAG 2.1 Compliance Techniques

  • This criteria is consistently resolved with AudioEye Managed.

Understanding 2.4.5 Multiple Ways

The Multiple Ways criteria states that you must be able to access a webpage from all other site-pages in more than one way. For example, a main navigation alone is not acceptable. 

This criteria allows users to access information more quickly and efficiently if browsing the site through a screen reader or magnifier. 

If your webpage is, "the result of, or a step in, a process," this rule does not apply. An example of this would be a thank you page, like the below. Because this page occurs as a result of submitting a form, it does not need to be widely accessibly by navigation or sitemap.

Screenshot of the Morey Creative thank you page that says "thank you for reaching out. A tream member will get back to you shortly." Also provides links to the blog, Inbound & Down Podcast, and Question of the Day.

Another practical example would be the WCAG Recommendations navigation on the right sidebar of this site page. The WCAG articles are accessible through this menu, the search menu and the top-level WCAG page, so this passes the criteria.

How AudioEye Helps

Within the AudioEye Accessibility Toolbar, users may engage an Accessible Site Menu, which presents a normalized visual layout that is keyboard friendly and encompasses the links made available from the various menus included within the page (emulating a site map). The menu format follows the Adobe Accessible Menu framework.

Screenshot of AudioEye Menu Tool open on FCC website

Accessible menus are also presented as they are naturally encountered by keyboard and screen reader users as they peruse the DOM. For example, as a user begins to tab their way through the site header, prior to encountering the first main navigation item, an option is presented to the keyboard user alerting them to the availability of the Accessible Site Menu.

Screenshot of the FCC Website with accessible menu button showing

Recommended Solutions

On the manual intervention side, the inclusion of a footer navigation, sitemap, or search function all meet the Multiple Ways standard. 

For more information, please visit the official W3C article: Understanding 2.4.5 Multiple Ways

Download the WCAG 2.1 Compliance Checklist

Checklist Download


Let us know if we can help you address this specific WCAG Recommendation.

Recent Morey Creative Studios Blog Articles