Making Your HubSpot Website WCAG 2.1 Compliant

2.4.5 Multiple Ways

MCS Accessibility Team

MCS Accessibility Team
Last Updated November 09, 2019

The following directions are part of a full step-by-step guide to making a HubSpot website WCAG 2.1 AA compliant. These recommendations are intended for websites managed on the HubSpot CMS but can be adapted for other content management systems. All suggestions in this guide are in conjunction with the accessiBe solution and require an active license. For more information on the accessiBe platform and pricing, you can learn more here.

Success Criteria

2.4.5 Multiple Ways

  • Resolved
  • Partially Resolved
  • Manually Managed
  • N/A - Level AAA
Principle: Operable
User interface components and navigation must be operable.
Guideline: Navigable
Provide ways to help users navigate, find content, and determine where they are.

More than one way is available to locate a Web page within a set of Web pages except where the Web Page is the result of, or a step in, a process.

View Official WCAG 2.1 Compliance Techniques

  • This criteria is completely resolved with accessiBe or HubSpot.


The Multiple Ways criteria states that you must be able to access a webpage from all other site-pages in more than one way. For example, a main navigation alone is not acceptable. 

This criteria allows users to access information more quickly and efficiently if browsing the site through a screen reader or magnifier. 

If your webpage is, "the result of, or a step in, a process," this rule does not apply. An example of this would be a thank you page, like the below. Because this page occurs as a result of submitting a form, it does not need to be widely accessibly by navigation or sitemap.

Screenshot of the Morey Creative thank you page that says "thank you for reaching out. A tream member will get back to you shortly." Also provides links to the blog, Inbound & Down Podcast, and Question of the Day.

Another practical example would be the WCAG Recommendations navigation on the right sidebar of this site page. The WCAG articles are accessible through this menu, the search menu and the top-level WCAG page, so this passes the criteria.

Screen Shot of accessiBe widget showing their useful links menu on the Morey Creative Studios website

How accessiBe Helps

Within the acsessiBe widget, there is a feature called Useful Links, that will provide you a menu of all site pages. accessiBe also resolves with the commands Alt+1 (PC) or Option+1 (Mac). If you deploy these key commands twice in a row, it will open up a quick links menu.

Additionally, on the manual intervention side, the inclusion of a footer navigation, sitemap, or search function all meet the Multiple Ways standard. 


For more information, please visit the official W3C article: Understanding 2.4.5 Multiple Ways

Download the WCAG 2.1 Compliance Checklist

What to expect if you download this checklist

Video: What to Expect If You Download this Checklist

Checklist Download


Let us know if we can help you address this specific WCAG Recommendation.

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