'Inbound & Down'
Question of the Day

Published October 24, 2019

What is a contact record?

  1. A tracking device used to monitor phone calls between two parties.
  2. A spreadsheet used to track every email interaction between accounts.
  3. A unit which HubSpot uses to monitor individual contacts within a database.

The Answer is C.

A contact record is the main unit which HubSpot uses to monitor individual contacts within a database.

These typically include information such as name, address, phone number, and email, as well as title and company name, if applicable.

Contact records document the history of interactions associated with the individual in question, taking into account details such as visits to a site, forms filled out, emails received, opened, engaged with, and replied to. 

Also provided is background on associated records, which can come into play when individual contacts are connected with particular companies, deals or service tickets. 

This component is a valuable method of categorizing contacts, and allows for a streamlined view of essential information pertaining to each.



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